Booking & Studio FAQs

Nurtured Skin is located in Fishers, Indiana at: 📍 12502 Promise Creek Lane, Unit 426, Fishers, IN 46038 We proudly serve clients throughout Fishers, Carmel, Noblesville, Geist, Castleton, and the greater Indianapolis area! Our peaceful private studio offers easy dedicated parking right outside the entrance.

South Korea’s skin-first philosophy focuses on long-term skin health, barrier restoration, gentle hydration, and prevention rather than aggressive stripping or harsh peeling. At Nurtured Skin, Erin blends advanced corrective modalities with this restorative K-Beauty approach so your skin heals, glows, and thrives without unnecessary downtime.

To get the safest, most effective results from your facial or treatment at Nurtured Skin: 1. Stop active topicals (Retin-A, retinol, AHA/BHA acids, or prescription acne topicals) 3–5 days prior. 2. Avoid direct sun exposure, tanning, or sunburns for 1 week before. 3. Avoid cosmetic injectables (Botox/fillers) for at least 2 weeks prior to your treatment. 4. Avoid facial waxing or shaving immediately before your visit to prevent skin sensitivity.

After your treatment, your skin is in an active healing and absorption state. Follow these post-care tips: 1. Skip heavy workouts, saunas, and steam rooms for 24–48 hours. 2. Keep your skin hydrated and apply broad-spectrum mineral sunscreen daily. 3. Hold off on active exfoliants (retinols, acids) for 3–5 days post-treatment. 4. Avoid heavy makeup for 24 hours if possible to allow active ingredients to absorb fully.

For special events, weddings, or photoshoots in the Indianapolis area: • First-time clients: Book 2 to 4 weeks before your event so we can assess how your skin responds. • Signature / Hydrafacial Glows: Schedule 2 to 5 days prior to your event for maximum plumpness and radiance! • Corrective Peels or Microchanneling: Schedule 3 to 6 weeks out to allow complete cellular renewal.

Dermaplaning uses a sterile surgical blade to gently remove dead surface skin cells and fine vellus hair (peach fuzz). Will hair grow back darker or thicker? No! Vellus hair grows back at its natural speed and soft texture because the hair follicle structure is not altered. Dermaplaning leaves your skin silky smooth and makes makeup application completely flawless.

At Nurtured Skin, Erin approaches acne holistically rather than aggressively. Our Acne Clarifying Facials combine deep pore cleansing, gentle extractions, antibacterial LED Light Therapy, and custom home care guidance to calm inflammation and support long-term clearing without damaging your moisture barrier.

Here is how to reschedule or cancel your appointment: 1. Search your text messages or email inbox for 'GlossGenius' or 'Nurtured Skin'. 2. Open your original booking confirmation message. 3. Tap the 'Manage Booking' link at the bottom. 4. Choose 'Reschedule' or 'Cancel' and select your new preferred time. Note: If your appointment is within Erin's cancellation policy window, GlossGenius will lock automated changes. Click 'Contact Erin' below if you need manual assistance!

Great question! Storing a card on file is simply how GlossGenius reserves and holds your dedicated appointment time on Erin's schedule. Your card is not charged for the full service upfront—it just secures your spot and holds any required deposit or policy agreement. When you arrive for your treatment, you're free to check out using whatever payment method you prefer! If you have any questions about payment options, click 'Contact Erin' below!

Rest assured, it is 100% safe! Nurtured Skin partners with GlossGenius—a secure, encrypted booking platform—to manage our schedule, client profiles, and payment holds. When you click a booking button, you'll be redirected to Erin's official GlossGenius portal. Your personal information and card details are fully protected using bank-level encryption. If you ever feel unsure about a link, click 'Contact Erin' below and she can verify your booking directly!

We completely understand that life happens and unexpected things pop up! Because Nurtured Skin is an appointment-based studio, Erin holds your dedicated time block specifically for you. When a session is canceled with less than 24 hours' notice, it doesn't leave enough time to offer that spot to someone on the priority waitlist. The fee helps cover the reserved studio time and custom product prep. If an unforeseen emergency came up, click 'Contact Erin' below so she can personally review your appointment!

We know life gets hectic and missing an appointment is almost never intentional! Because Erin is at the studio holding that dedicated time block with prepped products, a missed session means that time couldn't be offered to another client. To protect the studio's schedule, GlossGenius automatically processes the standard no-show policy fee. If an extraordinary situation prevented you from reaching out, click 'Contact Erin' below to send her a quick note!

Good news! When you use the 'Reschedule' link in your original confirmation message, GlossGenius automatically transfers your deposit to your new date without charging you again. Important: Do NOT cancel your appointment and create a brand-new booking, or the deposit won't auto-transfer. Always use the 'Reschedule' option!

If GlossGenius is declining your card or throwing an error, try these 3 steps: 1. Check Card Type: GlossGenius does not accept prepaid debit or gift cards for holds. 2. Double-check that your billing ZIP code matches your card's registered billing address. 3. Open the booking portal in an Incognito/Private browser window to clear saved cache. If the booking still fails, click 'Contact Erin' below so she can send a direct booking link!

To verify if your appointment went through: 1. Search your email inbox (including Spam/Promotions) for 'Nurtured Skin' or 'GlossGenius'. 2. Check your phone's SMS messages for an instant confirmation text. 3. Note: Intake forms and waivers are sent via SMS/email ONLY after an appointment is confirmed. If you don't see a confirmation within 10 minutes, click 'Contact Erin' below with your name and requested time so she can check her schedule!

If you don't see any open spots on GlossGenius: 1. Select 'Join Waitlist' on the GlossGenius booking page for your desired date. 2. When another client cancels, GlossGenius sends an automated SMS/email alert to waitlisted clients. 3. Spots are filled on a first-come, first-served basis, so tap the link as soon as you receive the notification! You can also click 'Contact Erin' below to share specific time preferences.

Here is how to redeem a gift card or promo code: 1. Select your desired treatment in the GlossGenius portal. 2. At the final payment/checkout screen, enter your code into the redemption box. 3. If your card covers the entire service or deposit requirement, your spot will confirm instantly. If you run into issues, bring your card code to your appointment and Erin can apply it in person!

Welcome! Here's what your first visit to Nurtured Skin looks like: 1. You'll fill out a quick digital intake form beforehand covering your skin history and goals. 2. When you arrive, Erin starts with a skin consultation to understand your concerns before touching your skin. 3. Your treatment is fully customized in the moment based on what she sees and what you tell her — no one-size-fits-all facials here. 4. You'll leave with simple, personalized home care guidance, never a hard sales pitch. Plan for a few extra minutes at your first visit for the consultation. Click 'Contact Erin' below if you have specific concerns you'd like her to know about beforehand!

Erin customizes every treatment to your skin, so sensitivities, allergies, and conditions like rosacea or eczema are always worked around rather than ignored. Many facials can also be adjusted to be pregnancy- and breastfeeding-safe. The most important step is telling us about any allergies, medications, skin conditions, or pregnancy at booking or on your intake form, so Erin can tailor your treatment and products accordingly. If you're ever unsure whether a treatment is right for you, click 'Contact Erin' below before booking and she'll help you choose safely.

Nurtured Skin is a private, one-on-one studio — it's just you and Erin, never a shared spa floor. You'll have the space entirely to yourself for your appointment. Dedicated parking is available right outside the entrance at 12502 Promise Creek Lane, Unit 426, Fishers, IN 46038. There's nothing special to bring — just come as you are! If you're getting a facial, arriving with minimal makeup helps us get started a little faster, but it's not required.

Yes. Everything on the Shop page is available at the studio. Most clients pick products up during an appointment, and you can also arrange a pickup with Erin without booking a treatment — click 'Contact Erin' or call (317) 498-8734 to set a time. There's no online checkout, and you're never required to buy anything. Erin recommends products as part of your home care plan, so it's always fine to ask what fits your skin first. For returns or exchanges, contact Erin directly. The policy can vary by product and condition.

Erin carries the same professional brands she uses in the treatment room, so your home routine supports the work done in your facials: • Circadia — cleansers, serums, moisturizers, and lip care, including Vitamin C, Vitamin A, and Serum 71 • Hale & Hush — gentle cleansers, serums, and barrier-supporting moisturizers • KrX Aesthetics — a soothing cica toner, eye cream, and tinted mineral SPF 50 • Le Mieux — targeted serums for fine lines, texture, and tone • Michele Corley — a cleansing oil and makeup remover • Neogenesis — Beta Serum for dehydrated or sensitized skin • TiZO — lightly tinted mineral sunscreen • AnteAGE — Biogel for comfort after treatments See every product with prices on the Shop page. All of them are available at the studio in Fishers.

Erin builds every home routine around your skin, so the best starting point is asking her at your next appointment. These are the products clients most often ask about: For oily, congested, or breakout-prone skin: • Circadia Cleansing Gel with Salicylic Acid • Circadia Aqua-Biotic Balancing Moisturizer • Hale & Hush Rare Mandelic Serum, for post-breakout marks and texture For sensitive, reactive, or redness-prone skin: • Hale & Hush Quiet Wash • KrX Aesthetics Cica Recovery Ultra Healing Toner • Circadia Rose-Ease Relief Cream • Hale & Hush Vital Lipid Lotion, for dry or barrier-compromised skin If you use prescription skincare, are pregnant, or have a known allergy, tell Erin first so she can adjust her recommendations. Browse everything on the Shop page.

Nurtured Skin accepts all major credit and debit cards at checkout, in addition to the card GlossGenius holds to secure your booking. If you'd like to use an HSA/FSA card or have a question about a specific payment method, click 'Contact Erin' below to confirm before your visit. Gratuity is always appreciated but never required — Erin's pricing reflects the full value of your service.

Not sure where to start? You're not alone! It depends on your goal: • Skin concern (acne, dullness, fine lines, sensitivity, or just 'not sure') — choose the facial that sounds closest to it, and Erin will confirm or adjust once she sees your skin in person. If you're totally unsure, the New Client Skin Consultation ($50) is built exactly for this. • Unwanted hair (brows, face, or body) — that's Facial Waxing & Tinting or Body Waxing, not a facial at all. • Brows or lashes looking sparse or uneven — Eyebrow Tint, Eyebrow Wax & Tint, Lash Tint, or the Korean Eyelash Lift & Tint. • Short on time or budget — the Express Facial (30 min), Microcurrent Lift (15 min), or Celluma LED (30 min) are all quick, no-downtime options. Still stuck? Click 'Contact Erin' below with a quick description of your goals and she'll personally recommend the best starting treatment before you book.

Erin's menu is focused on skin health — facials, advanced corrective treatments, acne care, dermaplaning, peels, and waxing, brows and lashes. A few things she doesn't offer: injectables (Botox and fillers), laser hair removal and IPL, lash extensions, microblading, spray tanning, and full-body massage. If you're looking for any of those, you don't have to go far. Thrive Health, an aesthetics and wellness medical spa, is in the same building as the studio at 12502 Promise Creek Lane. They offer neurotoxins and dermal fillers, laser and light treatments (IPL photofacials, fractional resurfacing, hair reduction), and regenerative treatments like SkinPen microneedling and PRP/PRF. Erin performs her Hydrafacial treatments in Thrive Health's suite, using equipment provided by Thrive Health, so the two practices know each other well. Thrive Health is a separate business — Nurtured Skin can't book or manage appointments there. You can reach them at (317) 727-7960 or at ethrivehealth.com, and they'll have their current pricing and availability. Not sure whether what you want falls inside or outside Erin's menu? Click 'Contact Erin' below and just ask — she'd rather point you to the right place than have you guess.

For general skin maintenance, most clients see the best results with a facial every 4 to 6 weeks — roughly in line with your skin's natural renewal cycle. If you're actively treating a concern like acne or sun damage, Erin may recommend a closer series at first before shifting to a maintenance schedule. Every skin is different, so your ideal cadence will be part of the personalized plan Erin builds with you at your first visit.

Erin welcomes teen clients for gentle, age-appropriate acne care and skin education. For clients under 18, a parent or guardian must complete the intake form and consent, and may be asked to accompany the teen to their first visit. Click 'Contact Erin' below if you'd like to discuss the best approach for a younger client before booking.

At Nurtured Skin, Erin works with trusted, professional-grade brands and technology, including: • Hydrafacial — Erin offers the Express, Deluxe, and Platinum tiers using equipment provided by Thrive Health. The patented Vortex-Fusion® tip cleanses, extracts, and infuses skin with hydrating serums, painlessly. • Circadia — advanced peptide skincare used in our Firming Peptide Treatment, featuring ingredients like Matrixyl® and Snap-8® to visibly lift, firm, and defend against glycation. • Celluma — FDA-cleared LED light therapy for collagen stimulation, inflammation relief, and acne-clearing bacteria elimination. • Nufree — the gentle system behind our waxing services. It's actually not a wax at all — it's a self-preserving, antibacterial botanical formula that never sticks to skin, so removal is more comfortable with less irritation than traditional waxing. • Aura Monaco — the professional Korean lash lift system behind our Korean Eyelash Lift & Tint, known for beautifully curled, long-lasting natural lash results. If you're specifically searching for a Fishers or Indianapolis-area provider who works with one of these brands, you're in the right place! Click 'Contact Erin' below if you have questions about which treatments feature a specific brand or technology.

Yes! On our GlossGenius booking page, tap 'Select' (not 'Book') on each service you'd like — a bar at the top will update to show 'BOOK X SERVICES.' Once you've picked everything, tap that bar to schedule them all together in one appointment. If you already clicked straight into booking one specific service, you haven't lost your spot — tap the 'Select Service' icon (the first of the three step icons at the top of the booking flow) to go back to the full menu with your original pick still held, then add more before finishing. Still stuck? Click 'Contact Erin' below and she'll get everything booked together for you.